Company No: 09916961 Vat No: 375440685        info@theremovalanddeliverycompany.com         0203 731 7003

Frequently Asked Questions

We're always happy to take your call if you need any assistance, however maybe the below answers your question?

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    Do you charge the same rate during weekends?

    We charge the same rate during the weekends, unlike other companies we keep our price is consistent.

    What type of insurance do you have?

    Our standard insurance is for £50,000, however we increase this up on request.

    Can I use your services on a Sunday?

    Yes! Sunday is business as usual for us. There is no surcharge or added fee for moving on a Sunday.

    What vehicles do you use?

    We use a variety of vehicles from our fleet depending on the job.

    As standard we use Ford LWB Luton vans.

    Dimensions:

    Height: 7′
    Width: 6′ 9″
    Length: 13′ 6″

    As standard we use Ford SWB Transit vans.

    Dimensions:

    Height: 4′ 7″
    Width: 5′ 2″
    Length: 8′ 0″

    I need to travel to my new address with my possessions. Is there space for me in the van?

    For a standard job we should have a space for you. However, if the job requires multiple experts for loading and unloading, we cannot allow you to ride with us if it is unsafe to do so.

    Can you dispose or recycle of unwanted furniture items?

    We can! We can donate items to local charities on your behalf, or failing that, we have contracts in place for ethical and environmentally friendly professional disposal.

    How much notice to I need to give before moving?

    We have the resources available to us to cater for last minute jobs. Get In Touch, and providing we have the slots available we’ll be happy to get you moving.

    It's convenient for me in the evening, can you still help?

    Yes! As long as we have you booked in we’re happy to work around your schedule as best as we can.

    What time do you start? Do I need to book a certain time slot?

    No, we work around the clock. Providing we have a vehicle available for you at your requested time, we can accommodate most times.

    At which point do you do the packing?

    Generally , we will schedule our crew the day prior to the move to start packing. Smaller moves are usually packed and completed in a day if this suits your requirements.

    What type of insurance do you have?

    We have £50,000 worth of content insurance, a copy of our policy is provided via email before we start the move.

    Are your staff trained?

    Our staff are thoroughly trained, we do not use porters. We only use crews that have gone through rigorous training, from packing china, cutlery, mirrors to electronics and so on.

    Can you help me dismantle and/or assemble furniture?

    Yes! Upon request our staff will take the greatest of care to safely dismantle and/or assemble any furniture which requires it. Each vehicle keeps a tool box to hand for this very purpose.

    Should I expect uniformed removal staff?

    Only accept staff members who are wearing our branded uniforms from top to toe. We pride ourselves towards being professional and presentable.

    Will I be assigned a dedicated point of contact during my move?

    Yes! There will always be a specified move manager who will take care of your move. He may or may not be part of the day move crew, but is only a phone call away.

    How does the hourly rate work?

    Our hourly rate starts the moment we arrive at your property, and ends as soon as we’ve had confirmation the last item has been unloaded in your new property.

    Can I get a day rate?

    Of course! If you expect your relocation to take multiple days please let us know and we’ll happily discuss a day rate as opposed to an hourly rate.

    • Uniforms
    • Careful removals
    • Packaging
    • Removal men
    • Street art
    • Unladen vehicle
    • Our removal and delivery vehicle
    • Removal man
    • Desk and furniture removal
    • The team
    “

    Amazing service !! Super quick, staff were excellent. I’ve used a lot of removal companies over the years by far is the best removal company I’ve ever used. Extremely recommend!!

    Sydonnie Cousins
    “

    Extremely helpful and quality service. The guys came and did a great job, moved the desk quickly, were extremely helpful and turned up with all the correct gear. I will be using them again in the future. I’m very pleased, If you want a job done properly with no hassle these are the guys.

    Lewis Blank
    “

    Used the company for 2 house moves and very reliable and competitively priced service. Would recommend an will be using again.

    Liam O'Leary

    GDPR

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